CONTACT US
For general comments or inquiries, email us at:
info@homebackup.com or support@the-backup.com
Or Call 612-605-3613
If we are handling other calls, please leave a message with your name, phone number and a good time to reach you.
For press inquiries, email us at:
We would love to hear about your experience with The Back-Up:
For questions about product returns*, email us at:
returns@home-backup-protection.com
*Shipping and Returns
Normal delivery will be 4 to 6 weeks. All shipments will be sent by UPS ground delivery to an address that meets all shipping requirements. Please note: UPS does not deliver to Post Office Boxes. If shipping should be delayed for some reason, you will be notified by email.
We will accept returns for any defective product if we are notified within 2 weeks of delivery. Please send an email to the above email address detailing why you are returning the product. We will then send you details on how to return the product. If you request a replacement, we will pay for shipping for both the defective product and its replacement. If you are only returning the product, you will be required to pay for shipping.